CX consultancy
From advice to implementation
CX stands for Customer Experience, or the total experience a customer has with a company. It includes every interaction a customer has, from the first contact to after-sales service. A positive customer experience is crucial for building brand loyalty and encouraging repeat purchases.
With our expertise in CX Consultancy, we help you implement advanced technologies and strategies, such as omnichannel approaches, that take your customer experience to the next level. By seamlessly integrating different channels such as social media, web, mobile apps and physical locations, we ensure that customers have an optimal experience.
Collaboration Tolzo
Is outsourcing customer contact a solution to optimize CX, for example to be available outside office hours and to be able to handle tickets?
We can guide the outsourcing of your customer contact and take care of this together with our partner Tolzo. We help with an optimal implementation and collaboration.
- Outbound service calls
- Omni-channel customer service
- Back office activities
