Over ons
Over cloudmotion
cloudmotion is a consultancy firm in the field of customer experience. Our consultants create tailor-made advice and implementation services in the field of customer journeys.
cloudmotion was founded in 2012 by Heimen van Duinkerken because he felt that there was too little good quality supply in this area for SMEs.
cloudmotion is a Premier Zendesk Partner leading the way through entrepreneurial, proactive, and hands-on customer journey implementations.
How do we do this
We optimize the customer journey by ensuring a strong digital presence and user-friendliness.
This includes developing websites, landing pages and e-commerce shops that seamlessly match the needs of our clients. We implement software such as Zendesk to improve customer contact and integrate with business processes.
In addition, we offer data storage and dashboarding for valuable insights into customer contact and interactions.
We are happy to help you
Ons team
Each team member contributes with unique expertise to solutions that perfectly match our customers. Discover the forces behind our innovation!
Homes of Dunkirk
Ralph Heeneman
Stef van Doorn
Jordy Veldhuis
Services
Improve customer journey
- Website development
- Creating landing pages
- Building shops
- Implementation of marketing tools
- Creating help centers
Optimizing customer contact
- Implementing Zendesk
- Realizing omni-channel communication
- Applying AI bots
- AI voice implementation
Data-management
- Data-warehousing
- Creating dashboards
Our vision
We strive to be the most customer-centric organization, where every interaction with our customers is a positive and memorable experience. Our vision is to inspire and support customers in realizing their dreams and ambitions by continuously listening, innovating and providing customized solutions that exceed their expectations.
Our core values are:
Empathy, Transparency, Innovation, Quality, Collaboration, Humanity and Positivity
Our mission
Our mission is to serve each customer in a unique, personal and impactful way, by continuously listening and anticipating their needs. We strive to build lasting relationships and create value for our customers through innovation, quality and dedication. We believe that true customer centricity starts with deep empathy and ends with solutions that enrich and improve the lives of our customers and their
The key points of our mission:
Personal Approach, Continuous Improvement, Innovation and Quality, Sustainability and Social Responsibility, Cooperation and Trust.
