Help Center Development
Zendesk helpcenter
At cloudmotion we develop fully customized help centers within Zendesk that match the wishes and needs of your company. With a customized help center we create a central place for knowledge and information, answers to questions, effective support and an improved user experience for everyone inside and outside your organization. Discover all the benefits!
What is a help center?
A help center is a feature within Zendesk that allows you to create a central place for knowledge and information within your organization.
It can be set up for both customers (external) and employees (internal). Via a help center, customers and employees can independently find answers to their questions, for example by means of a knowledge base with manuals, step-by-step plans or frequently asked questions (FAQs). This improves the information provision within your organization and reduces the dependency on direct support.
When personal support is needed, the help center integrates seamlessly with other Zendesk features like live chat, email, and phone. For customers, the help center is an easy-to-use solution for finding answers quickly, while for employees, it serves as an internal knowledge portal that provides support for onboarding, day-to-day operations, and technical questions.
Why choose a professional help center?
A professional help center within Zendesk offers several benefits for your organization, including:
Increased customer satisfaction
Customers can quickly find answers via a knowledge base with answers to frequently asked questions. This increases their self-reliance and increases customer satisfaction.
Optimal internal support
A professional help center provides employees with a central platform with access to relevant data and knowledge such as manuals, technical support and onboarding assistance. This not only ensures that your team can make better informed and faster decisions, but also that all internal knowledge and information can be found in one place.
Full integration
The help center is seamlessly integrated into your existing Zendesk environment. In addition, the knowledge base can be linked to your website and we design it completely in the house style of your organization. This not only makes the help center functional, but also ensures that it visually matches your branding and offers a consistent experience for customers and employees.
Lower costs
Because customers and employees can find answers independently, there will be fewer support requests and the pressure on support teams will decrease. This results in lower costs.
How cloudmotion develops your help center
At cloudmotion, we implement Zendesk as a complete solution to improve customer contact. The help center is an important part of this platform. We start with a thorough analysis of your organization, mapping the needs of both customers and employees. Think about questions such as: what do customers need to be able to find quickly, what information is essential for your team, and how can the structure of the help center increase ease of use?
Based on these insights, we tailor the Zendesk help center to fit your organization’s workflow and goals. The help center integrates seamlessly with other Zendesk features, such as ticketing and chat tools, so you can not only provide a consistent and professional support experience, but also improve customer contact and internal support efficiency.
Who is a help center suitable for?
A help center is suitable for companies in almost any sector that want to invest in better customer support and an improved employee experience. Whether you have a small company that strives for a more professional customer service, or a large organization that wants to streamline internal processes and improve information provision: a help center can add a lot of value to your organization!
Help Center FAQs
How long does it take to develop a help center?
How long it takes to develop a help center depends on the needs of your organization. During a consultation we can advise you on this and give you a guideline!
Can you integrate the help center into my existing website?
Yes, this is definitely possible! We can redirect to the help center from your existing website. It is also possible to display the entire knowledge base on your website through an integration.
How much does it cost to develop a help center?
The costs for developing a help center depend on the size of your company and your specific needs. During a consultation we can advise you extensively on this.
How do I keep my help center up to date?
You can manage the knowledge base yourself, which keeps the help center up to date. Our team will explain how this works during the implementation. In addition, we are always ready to make adjustments or to support you with updating the content!
