Zendesk
Consultancy
Supercharge customer contact with software solution Zendesk!
Zendesk is a complete customer service software solution that enables businesses to easily manage customer contact across channels such as email, phone, and WhatsApp. As an official Zendesk partner with over 10 years of experience, we offer tailored consulting and ensure that Zendesk fits perfectly into your business processes. Discover how Zendesk can supercharge your customer contact and take your customer service to the next level!
What is Zendesk?
Zendesk is a versatile software solution that enables companies to easily manage their customer contact. The platform offers various packages that can be flexibly tailored to the needs and wishes of your organization, regardless of size or sector.
With Zendesk, businesses can centralize communications, streamline processes, and gain insights through reporting and analytics. This allows organizations to more effectively meet customer needs, improve support, and increase customer satisfaction.
In addition, Zendesk offers ticketing, analytics and automation tools, including AI functionalities with Zendesk AI that accelerate processes, make them more efficient and save costs. By offering consultancy, we ensure that Zendesk seamlessly connects to your business processes, so that you can optimally benefit from the possibilities of the extensive software within the platform.
Benefits of Zendesk for your customer service
- Zendesk 𝗔𝗜: Zendesk uses advanced AI technologies to improve and automate customer engagement.
- Multi-channel support: Manage customer and support inquiries with Zendesk across email, phone, chat, and social media from one central platform.
- Faster response times: By using automation, smart workflows and AI, you can respond to customer requests faster and more efficiently.
- Insights and analytics: Gain valuable insights into customer interactions with comprehensive reporting and dashboards to improve your service delivery.
- Seamless integrations: Easily connect Zendesk with other tools, like Salesforce, Shopify, or Slack, for a streamlined workflow.
Omnichannel customer service
Omnichannel customer service enables you to provide consistent experiences to customers across their preferred channels, such as email, phone, chat, and WhatsApp. With Zendesk, you can manage all of these channels from a single platform. With features like cross-channel ticket management, real-time communication, and self-service options, you can easily streamline customer interactions and create a seamless omnichannel customer service experience.
Integrations with Zendesk
Zendesk integrates seamlessly with tools like Salesforce, Slack, Shopify, WordPress, and Asana. With over 1,800 apps available in the Zendesk Marketplace, it’s easy to tailor Zendesk to your business needs and integrate with the software you already use. We’ll help you tailor these integrations to your specific business processes, simplifying your workflows and driving collaboration across your organization!
What can you expect from Zendesk consultancy?
As a Zendesk partner, we offer tailored consultancy and ensure that the Zendesk platform fits your business perfectly. We develop a plan to optimally implement Zendesk and integrate it with your existing systems, tools and software.
Our experts ensure a smooth implementation and fully customize workflows, automations and integrations to your organization. We offer training and support to your team, so that they can use Zendesk optimally. Not only during the implementation, but also afterwards you can continue to count on us. We offer Dutch-language support and help with further optimizations or expansions of Zendesk, so that your customer service is continuously improved and continues to meet the needs and wishes of your organization.
Official Zendesk Partner in the Netherlands
With over 10 years of experience as an official Zendesk partner, we help companies in various sectors, such as e-commerce, retail, leisure, energy and public transport. Thanks to our expertise and knowledge of various industries and business processes, we can offer Zendesk Consultancy to any type of company, and ensure careful implementation.
Our goal is to bridge the gap between the power of Zendesk and your specific needs as a company - so that your organization can take full advantage of all the possibilities the platform has to offer!
We have over 10 years of experience as a Zendesk partner and knowledge in various industries, including leisure, e-commerce, retail, energy and installation companies and public transport.
What can we help you with?
Optimally align Zendesk with your business processes
Through our personal approach and short lines, we get to know your company and company structure as well as possible. We then connect this structure with the processes in Zendesk, which is why we always deliver custom work.
Implementing Zendesk
We help with the entire implementation of Zendesk, so you don't have to worry about the technical aspects yourself.
Dutch language support
Our team is ready to help you with questions and wishes (in Dutch). We stand for long-term and sustainable partnerships, both during and after implementation!
Zendesk Support
Zendesk offers a variety of customer service solutions, including Zendesk Support. This suite is focused on effectively managing customer inquiries across channels such as email, chat, and phone. With tools such as ticketing systems, multichannel support, automation, and extensive reporting, Zendesk Support helps companies respond to customer inquiries quickly and in a structured manner.
Zendesk Support is suitable for businesses of all sizes looking to improve their customer service. It is especially useful for businesses that handle customer inquiries across multiple channels, such as email, chat, or phone. From startups to large enterprises across industries such as e-commerce, SaaS, and retail, Zendesk Support offers flexible tools to efficiently handle customer inquiries and create a better customer experience!
No Zendesk yet? We'll help you implement
A successful Zendesk implementation is essential to get the most out of the platform. With our expertise, we ensure that Zendesk is set up and configured effectively and correctly, so that you benefit from all the advantages that the Zendesk platform has to offer. Curious about what Zendesk can do for your organization? Then contact one of our consultants!
Zendesk Helpcenter
One of Zendesk’s powerful features is the Zendesk Help Center. It allows you to create a central place for knowledge, both internally and externally. Externally, it allows customers to easily find answers through a knowledge base, FAQs, and self-service options. Internally, it provides employees with access to how-to guides, technical support, and other essential information, improving collaboration and efficiency.
The help center integrates seamlessly with other Zendesk tools, like ticketing and live chat, and fits perfectly into your existing systems and processes.
Supercharge Zendesk met SweetHawk-apps
What are SweetHawk apps?
SweetHawk apps are purpose-built applications that seamlessly integrate with the Zendesk platform. These apps are designed to extend Zendesk functionality and customize it to meet specific business needs.
What are the benefits of SweetHawk apps?
SweetHawk apps offer Zendesk users a valuable extension to standard functionality.
Examples of SweetHawk apps
1: Reminders App
SweetHawk App Deployment
In addition to Zendesk implementation, we assist with SweetHawk app implementation.
Zendesk Trial
Curious about what it's like to work with Zendesk Support Suite? Start a free trial using the link below!
