Zendesk Implementation
From configuration to training
Powerful customer service starts with a well-designed support environment. With a Zendesk implementation, you ensure that customer questions are handled faster and more efficiently, via email, chat, phone and social media – all from one central platform.
With over 10 years of experience as an official Zendesk partner, we guide companies in a smooth and effective implementation of Zendesk. From the first configuration and integration with existing systems to training your support team: we ensure that Zendesk fits perfectly with your business processes. Discover how we can support your company in a successful Zendesk implementation!
What is a Zendesk implementation?
Zendesk is a complete customer service software solution that enables businesses to easily manage customer contact across channels such as email, phone, and WhatsApp. A Zendesk implementation is the process of setting up and integrating Zendesk within your business to optimize customer contact, and fully customize it to your needs.
Whether you are starting with Zendesk or looking to improve your current customer service, a good implementation ensures that the platform fits perfectly with your business processes. This helps to streamline communication, work more efficiently and increase customer satisfaction.
We guide companies through a smooth Zendesk implementation, from initial set-up to integrations, extensions such as adding help centers and training support teams.
Why should you use Zendesk?
Zendesk offers a complete solution for businesses looking to take their customer service to the next level. Some of the benefits of Zendesk include:
- Omnichannel Customer Service – Manage customer queries across email, phone, chat, WhatsApp and social media from one central platform and provide a seamless and consistent experience across every channel with omnichannel customer service.
- Faster response times – Automate workflows and use Zendesk AI to handle customer queries more efficiently, so customers get help faster.
- Easy-to-use interface – Zendesk is intuitive and easy to use, for both customers and support agents.
- Help Center & Self-Service – Reduce the burden on your support team by giving customers 24/7 access to a knowledge base and FAQs.
- Insight and Reporting – Gain valuable data and analytics to continuously improve your customer service.
- Seamless integrations – Easily connect Zendesk with existing CRMs, email tools, and other business systems for a streamlined workflow.
The implementation process
A successful Zendesk implementation starts with a well-thought-out plan. We guide companies step by step to optimally set up Zendesk and fully integrate it into existing systems. Our implementation process consists of:
- Business needs analysis – We map out which functionalities and integrations are necessary for your company.
- Configuration and customization – We then tailor Zendesk to your workflows, existing business processes and needs.
- Integration with existing systems – We provide integrations with CRMs, email platforms and other tools.
- Training and onboarding – We teach and train your team to work efficiently with Zendesk, through online training or on-site training (depending on your preference).
- Testing phase and optimization – Once everything is implemented, we run tests and adjust settings and optimizations where necessary.
- Ongoing support – Even after implementation, we remain involved for maintenance and improvements, to implement adjustments and updates, and we provide Dutch-language support.
Connection with existing tools and systems
Zendesk is a powerful system on its own, but it becomes even more powerful when integrated with existing systems. Thanks to flexible APIs and out-of-the-box integrations, you can connect Zendesk to a myriad of tools and systems, including:
- CRM systems (Salesforce, HubSpot, Microsoft Dynamics) for direct customer insights.
- Email platforms (Microsoft Outlook, Gmail) to centralize communications.
- E-commerce tools (Shopify, Magento, WooCommerce) for better order management for webshops and support.
- Collaboration tools (Slack, Trello, Asana) to improve internal workflows.
These integrations allow your support team to work more efficiently and help customers faster and in a more personalized way.
Training and onboarding of support teams
It's important that your support team truly understands the software and works with it optimally. That's why we help every step of the way, so that your team quickly feels at home in Zendesk and gets the most out of it.
How can we do this?
Zendesk training – Hands-on training where we teach you how to use Zendesk smartly and efficiently. Onboarding sessions – We guide your team in the first few weeks, so that everyone can get started with confidence and use Zendesk correctly right away. Ongoing support – We are there for you even after onboarding. Whether it concerns questions, optimizations or expanding Zendesk – we will help you further!
With a well-trained support team, you work more efficiently, resolve customer questions faster and ensure consistent, professional customer service. We help you to make Zendesk fit perfectly with your team, working methods and business processes!
Who is a Zendesk implementation suitable for?
A Zendesk implementation is right for any business looking to take their customer service to the next level. Whether you’re a startup or an established enterprise, Zendesk can help you manage customer queries more efficiently and deliver a better service experience. Whether you’re just getting started with Zendesk or looking to optimize your existing customer service process, we’re here to help with both implementation and ongoing support!
Integrations with Zendesk
Zendesk integrates seamlessly with tools like Salesforce, Slack, Shopify, WordPress, and Asana. With over 1,800 apps available in the Zendesk Marketplace, it’s easy to tailor Zendesk to your business needs and integrate with the software you already use. During implementation, we’ll help you tailor these integrations to your specific business processes, simplifying workflows and driving collaboration across your organization.
Optimization and ongoing support
In addition to the one-time implementation of Zendesk, we also offer ongoing and Dutch-language support. Customer service and technology continue to develop, and we help you to keep Zendesk up-to-date and optimally configured.
What we offer:
- Regular optimization – We analyze how Zendesk is performing and adjust processes where necessary.
- Smarter workflows – By using automation and AI intelligently, we help your team handle customer queries even faster.
- New features and updates – Zendesk is constantly evolving. We make sure you always have the latest and greatest features.
- Ongoing Support – Whether you have questions, want to implement new features, or run into an issue, we’re here to help!
With our support, your customer service not only remains efficient, but also grows with the needs of your business.
Official Zendesk Partner in the Netherlands
As an official Zendesk partner, we understand the complexities of Zendesk and can tailor it to your business. By working with us, you benefit from personalized guidance, customized solutions, and careful implementation.
Because we have seen many different companies from the inside, we are familiar with various business processes. This allows us to support your company with optimally setting up customer service processes with Zendesk.
Frequently Asked Questions About a Zendesk Implementation
What does a Zendesk implementation entail?
A Zendesk implementation involves setting up, configuring, and integrating Zendesk within your business. This process ensures that customer service is more efficient and makes optimal use of all the features that Zendesk has to offer. Think of setting up workflows, connecting existing systems, and training support teams.
How long does a Zendesk implementation take?
The duration of a Zendesk implementation depends on the complexity of your business and the desired integrations. A basic implementation can be completed within a few days, while an extensive implementation with customization and multiple connections can take several weeks. We are happy to tell you more about this during a personal conversation.
Which systems can be integrated with Zendesk?
Zendesk integrates with popular tools such as Salesforce, HubSpot, Microsoft Dynamics (CRMs), Shopify, Magento (e-commerce), Slack, Gmail, Outlook and many more. Thanks to the API and marketplace, there are countless possibilities to customize Zendesk to your business needs. If you have any questions about the integration and connection possibilities with Zendesk, you can always contact us for advice.
Zendesk Trial
Curious about what it's like to work with Zendesk Support Suite? Start a free trial using the link below!
